INTRODUCTION

Deaf West Theatre Company, Inc. (“DWT,” “Company,” “we,” “us,” or “our”) is a non-profit theater company that values your privacy. In this Privacy Policy (“Policy”), we describe what
information we collect from you as a user of our Site or Service, why we collect and use it, and how you can manage and delete your data.

Definitions

“Personal Information” refers to (i) any information that identifies, relates to, describes, is reasonably capable of being associated with you, or could reasonably be linked, directly or indirectly, with you, and (ii) any information that is associated with you and thus could potentially be used to identify or reidentify you, including when combined with other information from or about you.

“Site” refers to our website, which includes all pages within the https://www.deafwest.org host directory and subdomains, and all pages hosted on DWT servers regardless of domain. “Service” means our services available through our Site and any mobile applications we may provide.

Data Controller

DWT is the data controller and responsible for your information under this Policy. The following is our contact information:
 

Deaf West Theatre Company, Inc.
10563 Amberwood Lane
Northridge, CA 91326

By visiting the Site, or using any of our Service, you agree that your Personal Information will be handled as described in this Policy. Before using the Service or submitting any Personal Information to us, please review this Policy carefully and contact us at info@deafwest.org if you have any questions. If you do not agree to this Policy, please do not access the Site or otherwise use the Service. Your use of our Site or Service, and any dispute over privacy, is subject to this Policy and our Terms of Service, including any applicable limitations on damages and provisions for the resolution of disputes.

INFORMATION WE COLLECT

We ask for and collect information about you when you use our Site or Service. We collect this information directly from you, from third parties, and automatically through your use of our Site or Service.

Information we collect directly from you.

We collect Personal Information when you register or access the Site. The Personal Information collected during these interactions may vary based on what you choose to share with us. To register, you must submit your email address to the Site and a password that you create for user authentication purposes. We also ask you to provide a first and last name, mailing address, and phone number. We will only record your email address when you submit it to us as part of the user registration process or our mailing list signup process. We do not collect data about your location, race, ethnicity, religion, sexual orientation, health, trade union membership, or political affiliation information. We do not collect or store your credit card information you may enter as a part of making a purchase or donation because third-party payment processors, such as PayPal and Arts-People, handle these transactions.

Information we collect automatically.

When you visit our Site, we may automatically collect and log the following information about your use of our Site or Service through cookies and other technologies: your domain name; your browser type, device name, and operating system; the URLs you requested to access; the dates, methods, and the status code of requests; your IP address; the time, frequency, and length of time you visit our Site or use our Service; the number of bytes transferred; or the URLs of pages that referred you to the Site.

Web Server Logs
When you visit the Site, our web server may record some automatically collected information, described in Section 1.3, in its server log. We use server log information to help diagnose problems with our server and to administer our Site by identifying which parts or features of our Site are most heavily used. We also use this information to tailor Site content to user needs and to generate aggregate statistical reports. Web server logs are retained on a temporary basis, during which time their contents are accessible to Site administrators, and then deleted completely from our systems. Unless required by legal process, we do not link IP addresses to any Personal Information. This means that user sessions will be tracked by IP address, but a user’s identity will remain anonymous.

Cookies and similar technologies

Cookies. We and our third-party service providers may use cookies, to track information about your use of our Site and Service. Cookies are alphanumeric identifiers that we store on your computer or mobile device. Some cookies allow us to make it easier for you to navigate our Site and Service, while others are used to enable a faster login process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies. 

 

Session Cookies. Session cookies exist only during an online session. They disappear from your computer or device when you close your browser or power off your computer or device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.

Persistent Cookies. Persistent cookies remain on your computer or device after you have closed your browser or turned off your computer or device. We use persistent cookies to track aggregate and statistical information about user activity.

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Disabling cookies.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Separately, you may opt out of our non-essential cookies. Visitors to our Site who disable cookies will not be able to browse certain areas of the Site or use the Service.

Other websites.

This Site may contain links to and embeds of other websites. The websites to which the Site links may also install cookies on your computer, log your access to their web pages, or collect user-identifying information directly from you, once you proceed to browse those websites. We are not responsible for the privacy policies of other websites to which the Site provides links. Please visit the relevant websites to review their privacy policies. For example, to adjust the cookie settings of Wix.com, our vendor that collects cookies, please visit https://support.wix.com/en/article/cookies-and-your-wix-site.

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“Do Not Track” signals.

Currently, our systems do not recognize browser “do-not-track” requests.  You may, however, disable certain tracking as discussed in this section  (e.g., by disabling cookies), but such disabling will impair use of the Site and Service.

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Legal basis for processing of Personal Information
Where required by applicable law, we rely on certain legal bases for our collection and processing of Personal Information, including your consent, necessity to perform a contract, or our legitimate interest. In the case of Personal Information collected by us in connection with your monetary donations to DWT, or to contact you with information and updates about DWT, we rely on your consent and our legitimate interest.

Children’s Data

Our Site and Service are intended for general audiences and not directed or intended for children under the age of 13. You may not use our Site and Service if you are under the age of 13. If you are under 13, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. We do not knowingly collect Personal Information from children under 13. If we become aware that a user of our Site or Service is under the age of 16 in the EU or under 13 in the U.S., and has submitted information to the Company without verifiable parental or guardian consent, we will remove that user’s information and deactivate their account. If you have reason to believe that we may have accidentally received Personal Information from a child in your jurisdiction, please contact us immediately at info@deafwest.org.

HOW WE USE INFORMATION WE COLLECT

We use your information for the following purposes:

Provide our service
We use your information to provide our Site and Service, process ticket requests and donations, communicate with you about your use of our Site and Service, to respond to your inquiries, and for other customer service purposes.

Improve and develop our services
We use your information to ensure our Site and Service are working as intended, to analyze how users access and use our Site and Service, both on an aggregated and individualized basis, to maintain and improve the content and functionality of our Service, to develop new Service, and for other internal research and analytical purposes.

Offer promotions
We use your information for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news, promotions, or to otherwise contact you about information regarding the Service or information we think may interest you. For example, we may email you in order to advertise or promote our upcoming events or programs. When you submit your email address to the Site during registration, we will ask you whether you want to receive periodic announcements from the Site by email. Accepting emailed announcements is entirely optional and not a condition of registration, and you may change your email settings at any time to subscribe or unsubscribe to these mailings.

Fraud prevention and compliance
We use your information to prevent fraud, criminal activity, or misuses of our Site and Service, and to ensure the security of our IT systems, architecture and networks. We also may use your information to comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and that of our affiliates, you, or other third parties.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

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Sharing with your consent
Where you have provided consent, we share your information, including Personal Information, as described at the time of consent and only for the purpose for which you have provided your information to us. We will not sell, lend, or disclose to third parties any Personal Information collected from users, except as described in this Policy.

Service providers
We may disclose the information we collect from you to third parties, such as service providers, vendors, or agents who perform functions on our behalf, including, but not limited to, providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, and payment processors. Pursuant to our instructions, these parties may access, process or store Personal Information in the course of performing their duties to us. These parties will be prohibited from using or sharing Site user information for any purpose other than performing functions on our behalf.

In response to legal process
We ordinarily do not disclose to third parties Site usage by individual IP addresses, but we may do so without further notice to you in very limited circumstances when complying with the law, a judicial proceeding, court order, or other legal process, working with consultants assisting us with fixing or improving the Site, or monitoring and improving the security of our network.

To protect us and others
We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of this Policy, of our Terms of Service, or as evidence in litigation in which we are involved.

Aggregate and De-identified information
We may share aggregate or de-identified information about users with third parties and publicly for marketing, advertising, research, or similar purposes. Please note that except as noted above, we will not sell or share your Personal Information with any third party for their direct marketing purposes without your consent.

Assignment
We may choose to assign your Personal Information to our successor or other assignee of our rights and obligations under this Policy without your consent. You may not assign or transfer your rights or obligations under this Policy without our prior written consent.

THIRD-PARTY ANALYTICS

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and our Service. We also may use other analytic means to evaluate our Service. We use these tools to help us improve our Service, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your Personal Information with these third parties. We also do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, please contact us at info@deafwest.org.  

THIRD-PARTY LINKS

The Site may contain links to other websites not operated or controlled by us, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Policy. By providing these links we do not imply that we endorse or have reviewed these Third Party Sites and we are not responsible for the information practices of such Third Party Sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

YOUR RIGHTS

In certain circumstances, providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features.

Rights relating to my Personal Information
You may request access, modification, or deletion of Personal Information that you have submitted to us by contacting us at info@deafwest.org. For example, you may ask us to correct, update, or delete your Personal Information. We will reply to and honor such requests to the extent required by law. We may need to retain some information in order to comply with law, and to defend or exercise our legal claims. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site for a period of time.

EU residents may also request to exercise certain additional rights under the General Data Protection Regulation (“GDPR”) to rectify inaccurate information (Art. 16), erase personal data (Art. 17), restrict processing (Art. 18), request data portability (Art. 20), and object to certain processing (Art. 21). We will respond to such requests in the time period and to the extent required by the GDPR. Such requests can be made by contacting us at info@deafwest.org.

You also have the right to lodge a complaint with a supervisory authority, in particular in your EU Member State of residence, if you consider that the processing of your personal data infringes the GDPR.

Non-U.S. Users
If you use the Site or Service outside of the United States of America, you consent to having your Personal Information transferred to and processed in the United States of America, which may have less protections than your jurisdiction of residence.

 

What choices do I have regarding use of my Personal Information for marketing?
We may send periodic informational or promotional emails to you if you have signed up for such information on the Site. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Service you have requested or received from us.

Data retention
We, generally, retain Personal Information as long as necessary to fulfill the purposes for which the Personal Information was collected, including for as long as you use our Service. We may continue to retain such Personal Information even after you cease to use any particular Service, as reasonably necessary to comply with applicable laws and our legal obligations, resolve disputes, prevent fraud and abuse, enforce our
agreements, and protect our legitimate interests.

SECURITY OF YOUR PERSONAL INFORMATION

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect your Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no system or electronic transmission is ever fully secure, impenetrable, or error free. In particular, e-mail sent to or from us may not be secure. We cannot completely guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

CALIFORNIA PRIVACY NOTICE

Although as a non-profit, DWT is not required to comply with the California Consumer Privacy Act (“CCPA”), we take your privacy as a California resident seriously. We do not sell your personal information as that term is defined in the CCPA. If you are a California resident who has provided personal information to DWT, or a California resident that reasonably believes that DWT collected or stores their personal information, you may make a request to us under Section 6.1.

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CHANGES TO THIS PRIVACY POLICY

This Policy is current as of the Effective Date set forth above. As we periodically review our security measures and Privacy Policy, the Service may change from time to time. As a result, we may change this Policy at any time, so please be sure to check back periodically. We will post any changes to this Policy on the Site, unless another type of notice is required by the applicable law. If we make any changes to this Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or if you have an account with us, providing notice to the email address in your account (for this reason you should make sure to update your account information promptly if it changes). By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

CONTACT US

If you have questions or complaints about this Policy or our information practices, please contact us at info@deafwest.org. If you are an EU resident and believe our processing of your Personal Information violates data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged violation.